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Service Manager
Service ManagerLounsbury Chevrolet Bathurst • Bathurst, NB, Canada
Service Manager

Service Manager

Lounsbury Chevrolet Bathurst • Bathurst, NB, Canada
Il y a 20 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

The Opportunity

Lounsbury Chevrolet in Bathurst is looking for a Service Manager . You will be a key leader in the dealership, responsible for the overall production and efficiency of the service department.

We are looking for an experienced, career-minded individual with a record of accomplishment for leading and building a team to deliver superior customer service.

Why Work With Us?

Lounsbury Chevrolet in Bathurst is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer :

  • Competitive Wages
  • Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
  • Vacation and paid sick days (vacation is negotiable based on experience)
  • Company Pension Plan (after 6 months)
  • Employee discounts on cars, services, and Lounsbury Furniture
  • Career growth and continuous development

Responsibilities

  • Supervise and lead employees in the Service department, including Technicians, Service Advisors, Warranty Administrators, and Service Cashiers
  • Address customer complaints and inquiries in a courteous and professional manner
  • Maintain and promote a safe work environment
  • Maintain relationships with suppliers
  • Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery
  • Manage quality assurance - setting quality standards, maintaining high quality of all garage activities
  • Responsible for recruitment, adherence to company policies, and performance management
  • Analyze and report on the department's daily, monthly, and annual key performance indicators and industry trends
  • Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals
  • Qualifications

  • Post-secondary diploma or degree in a mechanical / technical field preferred
  • 5 or more years of previous management experience in a technical environment
  • Effective leadership skills, with a strong focus on operations and business processes
  • A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization
  • Créer une alerte emploi pour cette recherche

    Service Manager • Bathurst, NB, Canada

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