Client Success Manager

Applicant Portal : ## Job Details : Client Success Manager| | Client Success Manager || | || | What you will be doing Client Success Management (45%) : Liaise with clients on a regular schedule, monitoring data needs and connecting them with data solutions from our Sigma portfolio Conduct client training sessions for new and existing client users, tailoring sessions to individual user needs to ensure highest value capture for clients Track and update the Sigma client list, including key data gatekeepers and Sigma power users within client companies Communicate when new data is released, including data summary presentations and key insight reporting Collaborate with internal Kynetec stakeholders, including the Sigma commercial team and global / regional key account managers within the wider organization to streamline client communication and track client needs Insights Reporting (35%) : Product Strategy & Development : Define product vision, strategy, and roadmap based on market trends, client needs, and competitive analysis Market & Customer Insights : Leverage market research to identify emerging opportunities, competitive landscape, product positioning and ensure our solutions address customer pain points effectively Generate agricultural market insights based on data analysis of Kynetec product portfolio Write reports on current agricultural trends, drivers and insights Present market report findings to clients, virtually / in-person Data Analysis (20%) : Plan, coordinate, and execute activities involving sigma Crop Subscription Services projects to produce high quality data and offer timely client support. Conduct research needed to update code lists in a timely manner for each product release, to maximize data accuracy. Develop questionnaires, discussion guides, and other survey tools as needed. Program survey tabulation and statistical software for data manipulation and interpret results. Prepare data slide decks and presentations for studies. Ensure that new initiative / project work is conducted and data delivered to clients on time. Who we are looking for Strong understanding of agriculture and agronomic practices in key crops and country markets Knowledge of plant pathology, weed types and pests as related to agriculture Familiarity with major PC software, including Microsoft Word, Excel, Access, PowerPoint; experience with Tableau and / or PowerBI a plus Organizational skills to coordinate activities Must be able to coordinate tasks from project start to finish Must be attentive to details Excellent verbal and written communication skills and interpersonal skills Excellent analytical skills Degree in Marketing, Agriculture (or relative) Market Research experience is a plus Experience in creating high-impact data visualization is a plus Additional Notes : Please note this role could be based in North America or Europe || | About this Role : This role would be joining our Agriculture Customer Insights Team. This position is full-time and permanent. Kynetec has an office in Guelph (Canada) or St. Louis (US) to allow for flexible hybrid working. The Client Success Manager will provide strategic insights and support our agricultural clients in the delivery of our market research services. |

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