Technical Consultant

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate : Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro and job overview :

The role of a Managed Services Technical Consultant is to deliver services to promote the successful operation of Precisely solutions deployed at customer sites. You will be working with a variety of HA solutions providing monitoring and error resolution to multiple accounts each day, along with coordinating with product and services teams on customer related projects. This is an influential role at Precisely which significantly impacts the customer experience as well as contributes to the growth of the Managed Services business.

Responsibilities and Duties :

• Perform Managed Services tasks based on contractual SLAs (service level agreements) including daily physical checks of Precisely products, error resolution, product configuration changes, product updates, basic skills transfer, solution testing and weekly status reporting.
• Maintain a consistent communication channel with customers and partners to resolve issues.
• Follow established Managed Services best practices to deliver consistent and effective monitoring, alerting, and incident response for Precisely products.
• Act as a product SME who can advise the customer on HA products.
• Contribute to the development and documentation of best practices and methodologies based on customer
• Participate in on-call rotation for customers with 24x7 alerting.
• Maintain industry and Precisely certifications, as required.
• Work with Manager to identify potential revenue generating opportunities.
• Develop approaches to drive process efficiencies.
• Other duties may be assigned.

Requirements and Qualifications :

Preferred Requirements :

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