IT INFRASTRUCTURE ANALYST

Job Description

IT Unlock is at the forefront of digital transformation, leveraging our deep expertise to address multifaceted IT challenges. Whether it's applications managed services, MSP, MSSP, data management, advanced data analytics, ERP, CRM, or pioneering AI solutions, our seasoned team stands ready to architect and deliver bespoke solutions tailored to your business needs. Entrust us with your IT conundrums and experience innovation and efficiency like never before.

The Team :

You will be part of a multicultural team, energetic and supportive contributed. We love winning while having fun at work. We offer the world’s best training to bring you to the next level. We have friendly culture and cooperative. We want to see you succeeding in your endeavor and be part of our family.

Job description : Role Overview

Proactive and experienced IT Infrastructure Analyst with a strong focus on networking

Responsible for implementing, operating, and maintaining enterprise IT and network infrastructure

Ensure high availability, performance, and security across cloud, hybrid, and on-premises environments

Network & Systems Infrastructure

Implement, configure, and manage secure, scalable network infrastructure (firewalls, switches, routers, wireless, load balancers)

Install, cable, and maintain IT and network equipment

Configure and support networking protocols and services :

TCP / IP, DNS, DHCP, VLANs, BGP, VPN, SD-WAN, SASE

Administer Windows Server environments (physical and virtual) :

VMware, Hyper-V, Azure VMs

Manage core infrastructure services :

Active Directory

Group Policy

DNS, DHCP

File and print services

Support hybrid identity environments (on-premises AD and Azure AD)

Cloud & Hybrid Connectivity

Deploy and maintain Azure networking components :

Virtual Networks (VNETs)

Network Security Groups (NSGs)

VPN Gateways

Azure Firewall

ExpressRoute

Collaborate with cloud and infrastructure teams on :

Hybrid connectivity

Cloud migrations

Infrastructure-as-Code (IaC) initiatives

Security & Compliance

Enforce network access controls and traffic segmentation

Conduct regular security assessments

Coordinate incident response and system recovery during outages or security events

Ensure compliance with cybersecurity policies

Apply firmware updates, patches, and security updates

Monitoring, Automation & Optimization

Use monitoring tools to ensure system and network visibility :

FortiAnalyzer

PRTG

Azure Monitor

Continuously improve monitoring capabilities and alerting

Develop and maintain automation scripts :

PowerShell

Collaboration & Operational Support

Support and back up the Senior Network Administrator

Assist in resolving service requests and major incidents

Act as an escalation point for internal teams :

System Administration

Cybersecurity

Applications

Contribute to internal knowledge sharing and technical upskilling

Coordinate with third-party vendors for :

Advanced troubleshooting

License renewals

Contract management

Hardware procurement

Equipment disposal

Documentation & Project Delivery

Maintain detailed and up-to-date documentation :

Network diagrams

Configuration baselines

SOPs

Internal knowledge articles

Participate in infrastructure projects :

Upgrades

Migrations

Site or service expansions

Contribute to Disaster Recovery (DR) and Business Continuity Plans (BCP)

Proactive Engagement & Availability

Proactive approach to infrastructure management and service reliability

Commitment to continuous improvement

Availability to support critical incidents or projects outside business hours when required

Requirements

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
• Minimum of three years of experience in network and systems administration roles.
• Strong expertise in Fortinet and Cisco platforms.
• Proven hands-on experience with Azure networking technologies and hybrid cloud connectivity.
• Solid understanding of networking and routing fundamentals including TCP / IP, VLANs, VPNs, and BGP.
• Strong experience administering Microsoft infrastructure services such as Active Directory, DNS, DHCP, and Group Policy.
• Excellent troubleshooting, documentation, and communication skills.
• Fluency in English; French is considered an asset. Occasional travel and a valid driver’s license are required.

Preferred Qualifications

Requirements

Minimum 3 years of experience in network and systems administration Strong expertise in Fortinet and Cisco platforms Hands-on experience with Azure networking and hybrid environments Strong understanding of networking protocols : TCP / IP, VLANs, VPNs, BGP Solid experience with Microsoft infrastructure : Active Directory DNS, DHCP Group Policy Excellent troubleshooting, documentation, and communication skills Fluency in English (French is an asset) Occasional travel and valid driver’s license required