Counter/Inside Sales Representative

COUNTER / INSIDE SALES REPRESENTATIVE

Do you enjoy building a rapport with customers and better understanding their needs?

Are you sales oriented?

If you’ve answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career-orientated person to join our team. This position handles customer service and Inside Sales.

The position operates in a fast-paced, dynamic and rewarding environment.

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Paid sick days
• Career growth

GIVEBACK Program

• Personal Milestone Recognition Program
• Safety shoe reimbursement
• Perkopolis Partnership
• Employee Referral Bonus Program
• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone
• Responding to inquiries and processing incoming calls and orders in the system
• Sourcing materials for customers when currently not in stock
• Developing and maintaining positive customer relationships
• Handling returns as required
• Keeping counter and sales area clean
• Merchandising and showcasing product
• Contacting current customers and identifying new products and potential up-selling
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service skills
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent communication skills
• Impeccable organizational skills with high attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Strong networking skills, outgoing personality
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment
• Ability to warm up and develop instant rapport with potential customers
• Excellent computer skills (Word, Excel, Email)

EXPERIENCE AND EDUCATION

• Minimum grade 12 education required
• Minimum of two years sales experience (counter sales, inside sales or outside sales) required
• Post-Secondary courses in Plumbing, HVAC, or Electrical an asset
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public
• Knowledge of the Plumbing, HVAC and / or Electrical industry or a background in plumbing and / or products required

Final candidates will be required to undergo an assessment and security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

Bartle & Gibson is an equal opportunity employer offering competitive wages and opportunity for advancement from within the organization.