Independent Contractor, Channel Performance

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Our Canadian team is currently seeking individuals to join our team as Independent Contractors. Interested individuals are brought on to complete specific project related tasks when the team needs additional support. They will then invoice the Company for the agreed upon hours worked and hourly rate as per the contractor agreement.

Independent Contractors are assigned at the project level and will ideally have experience handling and managing projects on both Sassie and Shopmetrics (SMX).

What You Can Expect To Be Doing

• Working under the direction of a Field Manager/Field Coordinators to ensure all work is completed on time, in full, and error free.
• Utilize Sassie and/or SMX to optimize shop allocation.
• Coordinate schedules for Mystery Shoppers, including following up with overdue shoppers, reposting declines, and sending out targeted and/or bonus emails
• Respond to shopper’s project related questions and support them in the successful execution of their shop.
• Work with internal Client Success (CS) team to ensure successful execution of each project.
• Replacing and/or returning shops flagged by validation or CS. Follow-up with shops that are not resubmitted after a return

This opportunity might be ideal for you if you have

• Excellent interpersonal skills
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast-paced environment
• Open to direction and a collaborative work style and commitment to get the job done
• Previous experience working with SMX or SASSIE platforms an asset
• Excellent English written and verbal communication skills. French fluency an asset
• Strong time management skills with ability to be flexible to meet firm client deadlines while balancing other priorities
• Strong detail orientation

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

A great opportunity for individuals that are seeking something a bit more flexible to work around other commitments or possibly a side gig. It could potentially lead to a more permanent position within the organization.

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

About The Team

The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Market Research

We are committed to equal opportunity and welcome applicants from all backgrounds.

Toronto, Ontario, Canada $90,000.00-$110,000.00