Team Lead, Payment Risk Operations

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We’re looking for a Team Lead, Payment Risk Operations to join our Payments team. You will play an integral role in Fraud and loss prevention, merchant credit risk assessment and team innovation. This role is responsible for managing a team of risk analysts to ensure effective monitoring, investigation, and mitigation of payment‑related risks, which includes oversight of fraud detection, underwriting new accounts, incident management and ensuring compliance with regulatory and internal policy requirements.

What You’ll Be Doing

• Participates in making and executing key people management decisions (e.g. hiring, talent development tasks, disciplinary actions, terminations, etc.)
• Onboarding and training new team members including developing and owning onboarding plans and training content
• Lead and supervise a team of risk analysts, providing coaching, feedback, and development support.
• Oversee daily risk monitoring and investigation activities across all products and payment channels.
• Act as an escalation point for complex cases, providing timely guidance and decision‑making.
• Act as incident manager for financial services incidents related to payments risk and fraud.
• Manage the underwriting of new accounts, ensuring appropriate risk assessments, due diligence, and documentation are completed.
• Ensure compliance with regulatory, card network, and internal policy requirements across all underwriting and operational activities.
• Coordinate vacations and time off approvals for the team, as well as task distribution, to ensure appropriate service coverage.
• Lead knowledge‑sharing initiatives, such as post‑mortem reviews, knowledge base updates, training, coaching and leading junior team members, etc.
• Collaborate with fraud, disputes, onboarding, and compliance teams to resolve cross‑functional risk issues.
• Support the implementation of new risk tools, systems, and processes.
• Identify patterns and emerging threats in risk activity and upscale insights to management.
• Contribute to continuous process improvements to strengthen controls and enhance efficiency.
• Provide reporting and updates on team performance, risk metrics, and operational challenges.

What You Need To Bring

We’re a team of 17 people located globally. The Team Lead will act as the bridge between analysts and senior management, driving team performance, providing guidance on complex cases, and fostering a culture of accountability, compliance, customer focus, and continuous improvement.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role, hit the "Apply" button and give it a try!

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You’ll Enjoy

Benefits

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management & Manufacturing

Industries : Software Development

Location : Montreal, Quebec, Canada

Salary : CA$120,000.00 – CA$130,000.00

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