Guest Services Representative-CNB (PT) (Bilingual ENG/FR)

Position Summary

Reporting to the Guest Services Shift Manager, this position carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and procedures. Excellence in public relations and customer service for all guests and team members of Casino New Brunswick is the focus for this role. GSA must adhere to New Brunswick Lotteries and Gaming Corporation (NBLGC) gaming laws and regulations. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Welcome, meet and greet all guests of the casino complex
• Assist in the marketing efforts of the Rewards Club program and explain the benefits of Rewards Club membership to new and existing guests.
• Assist with the implementation of on-site events, promotions, and entertainment initiatives.
• Carry out coat check duties
• Reconcile cash floats and replenish inventory within the Gift Shop
• Assist Guests with the purchase of Event/Show tickets via Ticket Break
• Track lottery tickets within the Gift Shop
• Remain fully aware of the site’s operation and the amenities and services provided, along with promotions and marketing initiatives at all times.
• Maintain promotional merchandise including tracking.
• Work with the marketing team to promote cross functional communication, so that all site staff are familiar with the casino’s marketing efforts; work with the marketing team to promote an enjoyable entertainment experience for guests.
• Resolve guest issues swiftly and bring concerns to the attention of the GSM or Supervisor for immediate attention/resolution.
• Help guests and fellow employees as required while ensuring that all site, departmental and NBLGC policies and procedures are being adhered to
• Comply with security policies and procedures to secure company assets.
• Maintain a clean and safe work environment. Comply with safety procedures and identify unsafe practices or conditions to the guest service supervisor.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned

Education and Qualification Requirements

• Requires a high school diploma or comparable combination of equivalent working experience
• Minimum 1 year of working experience in customer service
• Minimum 1 year of working experience in cash handling with POS system
• Possess excellent interpersonal, communication in French and English is required
• Ability to work and thrive in a team-oriented environment and be able to function independently.
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
• Must be comfortable working with computers and possess some knowledge or experience using with basic computer software applications (. Word, Excel, etc)
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Work Environment Considerations

• Regular casino environment, fast paced with multiple priorities, deadlines and deliverables;
• This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
• The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.