Service manager

Our client, a leader in its field with nearly a century of experience, is seeking a Service Manager in Laval to lead its team of technicians.

This 100% on-site role in Laval is critical to the business, acting as the linchpin between the technical team, parts, and industrial customers. The ideal Service Manager is an experienced team leader, capable of handling customer emergencies and maintaining excellent service in a fast-paced environment.

Advantages
Competitive salary: $80,000 to $95,000 per year.

Annual bonus target of $5,000.

Work for a company where you will feel like you have “several roles in one” thanks to the diversity of tasks.

Join a team that likes to have fun and where team spirit is non-negotiable.

Employee stock ownership plan.

Paid vacation.

Group insurance, including dental and vision.

Matching RRSP contributions.

Responsibilities
As Service Manager in Laval, you will be responsible for:

Comprehensive management of technicians, including employee supervision and schedule planning.

Effective management of customer service, priorities, and emergencies.

Collaboration with the parts department and installation team.

Applying procedures in place to ensure smooth operations.

Supporting the Service Coordinator in their tasks.

Ensuring the team works safely and participating in prevention efforts.

Working with other departments to ensure smooth operations.

Supervising and leading a team of fewer than 10 people (technicians and coordinator).

Qualifications
What you need to succeed in this role:

Significant experience in personnel management (team management/supervision).

Experience in service management, ideally in a technical, mechanical, or electromechanical context, involving schedule management and customer emergencies.

Mechanical or electromechanical knowledge is a major asset.

Knowledge of Salesforce's Prophet21 and Field Service software is a significant asset.

Be a team player.

Ability to work in French and English, as the head office and many colleagues are located outside the province.

Summary
Think you're the next Service Manager in Laval we're looking for? Send your application and resume to Elisabeth Parent, Talent Acquisition Specialist, at the following address: elisabeth.parent@randstad.ca.

Referral Bonus: If you know a Service Manager who might be a good fit for this position, please refer them to us. A referral bonus may be offered!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.