Role Summary
The Senior Sales Engineer will be responsible for providing pre-sales support for Managed Detection and Response to the Global sales organization as well as actively working with customers experiencing breaches through the Sophos incident response service.
What You Will Do
- Provide support to the Global sales organization by being a subject matter expert on Sophos Managed Detection and Response, Sophos Incident Response, and Sophos Labs telemetry
- Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answer technical questions about our service offerings and threat intelligence
- Provide light availability for weekend (night and day) rotational coverage in support of selling Sophos Incident Response Services.
- Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships
- Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction
- Maintain an understanding of the current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs
- Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
- Understanding of Threat Actor TTPs, Malware and Threat Hunting
- Strong presentation, verbal communication, and interpersonal skills
- Excellent project management skills and writing skills
- Ability to be self-motivated and thrive in a team environment
- Knowledge of security software industry, including competitors, market needs and trends
- This position requires supporting PST / MST time zone
What You Will Bring
Minimum of 5 years of experience providing software technical support to channel partners and end users (, designing, managing, administering, and supporting technical solutions)Experience managing IT infrastructure is a plus, though not requiredExperience selling security solutions is a plus, though not requiredExperience with pre-sales technical support is a plus though not requiredDeep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR), and business requirementsStrong presentation, verbal communication, and interpersonal skillsExcellent project management skills and writing skillsAbility to be self-motivated and thrive in a team environmentKnowledge of the security software industry, including competitors, market needs, and trendsFamiliarity with Sophos solutions or similar competitive products is a plusCertifications in networking, security, or cloud space are a plusStrong Troubleshooting skillsBachelor's degreeIn Canada, the base salary for this role ranges from $123,200 to $205,100. In addition to the base pay, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. #B2#LI-Remote#LI-SS1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spiritEmployee-led diversity and inclusion networks that build community and provide education and advocacyAnnual charity and fundraising initiatives and volunteer days for employees to support local communitiesGlobal employee sustainability initiatives to reduce our environmental footprintGlobal fitness and trivia competitions to keep our bodies and minds sharpGlobal wellbeing days for employees to relax and rechargeMonthly wellbeing webinars and training to support employee health and wellbeing