Front of House Manager

Overview

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balance
• Come for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program
• Management Training Programs, Leadership Development Sessions and access to dynamic mentorship programs and initiatives
• A respectful culture and work environment where your feedback matters
• Fantastic reward and recognition programs

What does a successful Front of House Manager look like?

Duties and Responsibilities

Opening & Closing Duties

Inspect and ensure cleanliness and readiness of FOH areas.Verify all FOH systems and equipment functionality and stock levels.Lead pre-shift meetings to review daily goals, specials, and service focus.Secure cash, inventory, and premises at closing.

Staff Management

Supervise and support FOH staff during shifts.Assign duties, provide feedback, and manage conflicts.Monitor adherence to company policies and service standards.Assist in hiring, onboarding, and training new staff.

Guest Service

Address guest concerns, inquiries and complaints professionally and promptly.Ensure high service standards and resolve complaints.Oversee food, beverage, and service quality.Engage with guests for feedback and improvements.

Inventory & Stock Management

Maintain and restock FOH supplies.Reduce waste through proper storage, portion control, and inventory rotation practices.

Financial Duties

Oversee daily cash handling, including balancing sales journal, tracking tips and tippool.Ensure accurate reporting of sales, voids, discounts and discrepancies.

Health & Safety Compliance

Enforce hygiene and safety accordance with BPI & Alberta Health regulations.Train staff in food handling, cleanliness and emergency protocols.Ensure equipment are well maintained and promptly report any hazards or malfunction.

Communication & Reporting

Maintain clear communication with management about daily operations, staff performance, and any issues.Submit end-of-shift reports detailing incidents, improvement recommendations.Participate in meetings with management to review performance metrics and operational goals.

Operational Support

Manage POS operations accurately and assist in maintaining vendor relations.Ensure FOH organization and cleanliness, including maintaining dining area, expo, ice machines, coolers, bar area, washroom and patios.Promote upselling by following baseline metrics and execute sales strategies.Step in to address staffing gaps and operational challenges, including staff shortages or peak-hour supervision

Qualifications