Program Supervisor

Are you able to lead and manage a diverse team of advocates social workers and peer support workers Do you have a strong understanding and sensitivity towards individuals facing substance use disorders housing instability and other socioeconomic challenges The Mustard Seed is seeking a Program Supervisor.

The Program Supervisor will play a crucial role in overseeing and coordinating the implementation of The Mustard Seeds Pathways to Integration Program in Calgary. This position involves supervising a team of advocates social workers and peer support workers dedicated to providing wraparound support to individuals transitioning from prison to the community. The Supervisor will ensure the delivery of high-quality services aimed at supporting individuals with substance use disorders housing instability and other socioeconomic factors.

Employment Type : Fixed Term (November 2025 to March 2028)

Schedule : Monday to Friday 8 : 00 A.M. to 4 : 00 P.M.

Reporting to : Senior Manager Health and Wellness

City : Calgary

Number of Positions to Fill : 1

RFR # : 1136

MAJOR DUTIES AND RESPONSIBILITIES :

• Provide supervision guidance and support to advocates social workers and peer support workers
• Conduct regular check-ins team meetings and performance evaluations to ensure the effective delivery of services.
• Offer coaching and professional development opportunities to enhance the skills and knowledge of team members.
• Establish data collection methods to track service statistics client feedback and program impact.
• Gather and analyze data to assess program effectiveness and identify areas for improvement.
• Collaborate with community partners Remand Centres and other stakeholders to promote program awareness and receive referrals.
• Build and maintain strong partnerships with organizations involved to ensure coordinated support delivery.
• Develop program implementation to ensure adherence to objectives and timelines.
• Identify challenges or barriers to service delivery and make recommendations for adjustments as needed.
• Support the development and implementation of strategies to enhance program effectiveness and efficiency.
• Produce ongoing reports on program activities outcomes and impact for internal and external stakeholders.
• Ensure accurate and timely documentation of client interactions case management activities and service provision.
• Work with Health and Wellness Managers to develop implement and evaluate Health and Wellness policies as they pertain to the reintegration program.
• Ensure the documentation of client interactions client referrals and client progress on the Client Care and Management system (CCMS) and the clinics electronic medical record (EMR) system.
• Maintain accurate and up-to-date client records ensuring compliance with legal and ethical standards
• Facilitate emergency interventions as needed.
• Provide input into program evaluation upon request.

MINIMUM QUALIFICATIONS AND SKILLS

WORKING CONDITIONS

This position is a mixture of working between health and wellness centre various Mustard Seed sites and external agencies both in Calgary / Edmonton (including but not limited to provincial remand centres).

This position may entitle working and driving in extreme weather conditions. Being aware of the daily weather report is essential.

Lifting travelling sitting standing walking driving a company vehicle are required as part of this role.

Moderate physical effort required to successfully accomplish the essential job functions and respond to a fast-paced work environment.

Moderate to extreme mental effort required to respond to highly intense situations.

Time more than regular working hours may be required on occasion.

Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

Please submit a copy of your cover letter along with your resume.

NOTE

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Experience : years

Vacancy : 1