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Bilingual Customer Service Representative - Centre of Digital Expertise

Bilingual Customer Service Representative - Centre of Digital Expertise

Intact Financial CorporationLaval, Quebec, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

JOB DESCRIPTION

About the role

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our Centre of Digital Expertise !

The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a Bilingual Customer Service Representative , you'll become an expert in providing technical support to our belairdirect automérite customers.

This position is available in our Montreal , Laval, Quebec city or Ottawa offices.

Start date : February 10,

Schedule : 40 hours / week, evening shift

  • 11 : 00 a.m. to 8 : 00 p.m., Monday to Friday
  • Eligible to a 6% evening premium!
  • 8 : 00 a.m. to 5 : 00 p.m., every fourth Saturday

What you’ll do here :

  • Answer incoming phone calls and chats :

    • Resolve problems encountered by our automérite customers

    Provide technical support for program activation and use

    Provide assistance with the mobile application, Client Centre and / or our digital tools

  • Make outbound calls :

    • Encourage eligible customers to activate the automérite service

    Provide assistance with the mobile application and / or Client Centre if needed

    Be an ambassador for the program

  • Promote self-service by helping and guiding customers through the various tools available online or on their mobile application
  • Perform occasional administrative tasks, according to business needs

    • What you bring to the table :

  • High school diploma or equivalent
  • Bilingualism (French and English) is mandatory - Requires answering calls and providing service to an English & French-speaking clientele on a regular basis
  • Excellent customer service
  • Tech savvy and comfortable with Apple and Android applications
  • Dynamic and positive energy
  • Experience in a call center environment (an asset)
  • Superior communication and persuasion skills
  • Autonomy and team player
  • No Canadian work experience required however must be eligible to work in Canada.

    • LI- Hybrid

    What we offer

    Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

    Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

    A financial rewards program that recognizes your success

    An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

    An extensive flex pension and benefits package, with access to virtual healthcare

    Flexible work arrangements

    Possibility to purchase up to 5 extra days off per year

    An annual wellness account that promotes an active and healthy lifestyle

    Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

    A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

    Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

    Inspiring leaders and colleagues who will lift you up and help you grow

    A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.