Beauty Advisor (Makeup)

Beauty Advisor (Makeup) – Rennaï

Discover Rennaï, the beauty and modern self‑care destination of the future.

We are seeking a talented and inspiring Beauty Advisor entrusted with advancing the success of our business through exceptional customer service.

Reporting to the Makeup Team Lead, the Beauty Advisor will be trained to build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

Responsibilities

Customer Experience

• Build trusted relationships with customers by actively listening, maintaining self‑awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Expert Product Knowledge

• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted advisor by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.

Product Consultations

• Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, and inspire them to explore new products and services.
• Offer product samples to customers, showcasing the effectiveness and benefits of the products.

Goals

• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross‑sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.

Rennaï Representation

• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and aesthetic through personal grooming and style.

Continuous Learning

• Embrace a growth mindset by staying up‑date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

First Year

Months 1 – 5: Training on brands, company culture, and ways of working; preparing for store opening, and learning policies and procedures and technologies/platforms. Month 6+: Store opening, operations, customer service, and continued brand education.

Skills And Experience You Will Need

• Previous experience in a customer‑facing role, preferably in luxury retail or beauty.
• High school diploma.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self‑motivated and inspired, with a proactive approach to problem‑solving.
• Professional appearance and demeanor.
• Ability to work in a fast‑paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

Bonus Points If You

• Have proven experience as a Beauty Consultant or similar role in a luxury/beauty retail environment.
• Have in‑depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Have a proven track record of meeting and exceeding department goals.
• Are a self‑care and wellness ambassador.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

Referrals increase your chances of interviewing at Rennaï by 2x.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.