ServiceScheduling Coordinator

Do you thrive in a fast-paced environment Are you looking to join a growing team with opportunities to advance your career If your answer is yes Community Fire Prevention Ltd (an Onyx-Fire Family Company) is the place for you!

WHO ARE WE

Onyx-Fire is a proud Canadian based business operating across the provinces of Eastern & Western Canada. Onyx-Fire has provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention Pacific Coast Fire and Vanco Fire Protection).

Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention addition to maintaining safe communities our teams core focus is to provide next-level service through innovative solutions and meaningful connections. To achieve this we rely heavily on our core values :

People First Wow Every Customer Everything is Possible and Own it!

Interested in learning more about our team Check out our Instagram page!

THE OPPORTUNITY :

We are seeking outgoing individuals with a passion for providing excellent customer service to join Onyx-Fire BC as a full-timeScheduling Coordinator!As a Scheduling Coordinator you will liaise between Field Technicians and clients by coordinating the scheduling of our services. Scheduling Coordinators multi-task between managing the schedules of our Field Technicians and collaborating with internal teams to ensure scheduled jobs are set up for position offers an exciting opportunity to contribute to the growth and success of our organization while working in a dynamic and collaborative environment.

Objectives & Responsibilities of the Scheduling Coordinator :

• Communicate with clients regarding the scheduling of their inspections repairs and services. Including creating and sending test notices retrieving any relevant information such as access codes special requests etc.
• Ensure all scheduled services are confirmed and scheduled appropriately (ie. Technicians with required stamps technical level and certification are assigned to the work order).
• Ensure all technicians are fully scheduled in most efficient / effective manner.
• Coordinate with Warehouse Team for parts required for each work order.
• Liaise with third-party contractors as required; ensuring all necessary parties are on site for successful completion of work scope.
• Providing technicians with required documentation (past inspection reports etc.) to complete scope of work.
• Communicating and coordinating with Technicians regarding key information for their schedule (eg. Check in time special requests etc.)
• Collaborate with Service Team (The Board) regularly regarding re-scheduling incomplete work orders.
• Work with Account Managers to ensure customers needs regarding scheduling are being met.
• Follow department guidelines and metrics as advised to achieve company strategic goals.
• Adhere to and promote the companies core values processes policies and Occupational Health and Safety protocols.
• Additional coordination and administrative duties as they may arise.

OUR IDEAL CANDIDATE :

You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. Youre comfortable working in fast paced environments both independently and as part of a team. The successful applicant will contribute to a respectful flexible and upbeat team environment that values diversity and inclusion for all.

The ideal candidate would have the following attributes strengths and experience :

PLEASE NOTE : Local candidates only. Hours of work are 8 : 00am 4 : 30pm Monday though Friday.

WHATS IN IT FOR YOU

INTERESTED IN THE NEXT STEP TO JOIN US

If this opportunity sounds like the right fit for you please submit your resume today.

Onyx Fire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. Should you have any questions regarding accommodation or how your unique abilities translate to the role please contact Please note that only short-listed candidates will be contacted

Required Experience :

Junior IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1