Teammate Delivery-FT

Ready to Make an impact?

A Delivery Teammate ensures exceptional service, accuracy and experience to ensure customer satisfaction.

Click here to see the day in the life of a Delivery Teammate: https://vimeo.com/787581361/ec51f1861c

Here’s where you’ll be focusing:

Key Business Functions, Responsibilities and Accountabilities:

• Acts as the customer facing ambassador of Voilà banner.
• Provide exemplary customer service to our home delivery e-commerce customers – create a home delivery experience for each customer through high-touch interaction in each home.
• Deliver to each customer in a professional, courteous and engaging manner as per Voilà customer service standards.
• Empowered to solve customer issues in-home; assess each situation and deploys appropriate measure partnering with Delivery Supervisor and Customer Service team.
• Delivering groceries to our customers in timed delivery slots. Includes delivering groceries to various property types such as high-rise buildings, basement flats and remote locations.
• Maintaining timely communication with our customers, to keep them informed of issues or changes to their proposed delivery.
• Escalates any customer concerns appropriately.
• Makes order adjustments at point of delivery as per system and customer service requirements.
• Is flexible in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.
• Protects company vehicle by conducting daily and required vehicle circle checks, maintaining fuel levels, and following maintenance and reporting procedures.
• Immediately reports any deficiencies or damage.
• Operates company vehicles in various road conditions in a safe and responsible manner and ensures the vehicle is clean, tidy and well cared for.
• Operates the vehicle under control at all times in accordance with the company safety policies and procedures and highway rules and regulations.
• Ensures product is properly loaded in the assigned vehicle.
• Food Safety

Location Requirements

This role will require selected Teammates to work from BOTH Voila facilities, Vaughan & Etobicoke (2 days Vaughan facility, 2 days Etobicoke facility).

What you have to offer:

• You have experience in providing excellent customer service.
• You have a G-class license with at least 6 months of validity and enjoy driving.
• Clean drivers abstract
• You are able to comfortably lift up to and including 50 lbs (25 kilos) at a time (repeatedly throughout the shift) with the consideration that you may need to navigate stairs.
• You are comfortable driving in urban, suburban and rural areas using highways, main roads, side streets and country roads.
• You are confident driving in daytime and nighttime conditions, and in inclement weather.
• Flexibility to work various shifts including evenings, weekends, and possibly holidays, as delivery operations run 7 days/week
• Must be able to lift up to 6 feet high (reaching above head)

Working Conditions

• Company uniform will be provided
• Paid training during first week of hire from Monday-Friday 9AM-5PM
• Home-delivery environment: you’ll drive a company-assigned vehicle and deliver door-to-door.
• May involve early mornings, late evenings, weekends, and variable shifts.
• Work includes physical activity: lifting, carrying, climbing stairs, sometimes in adverse weather or inclement conditions.