Business Analyst – Operational Excellence

What Youll Do:

Reporting to the Manager Business Solutions you will act as a trusted partner to stakeholders ensuring business needs are understood and addressed through effective processes and practical solutions. Your focus will be on driving operational excellence by improving workflows aligning requirements with business goals and supporting initiatives that deliver measurable value.

The core parts of your role will be to:

• Elicits information from various stakeholders perform needs/requirements analysis and assists with the identification of problem statements.

• Examines and validates business needs and goals. Captures and assesses requirements process and business problems to propose solutions and recommendations that improve existing business processes and promotes effective and appropriate system solutions.

• Contributes to the evaluation of current state and future state business processes perform gap analysis and develop/ implement process improvement solutions. Documents business requirements including creation of process models maps workflows data models and diagrams.

• Additional activities may include: leading/participating in working groups information sessions strategic planning business capability planning etc.

• Contributes to the development of test plans/scripts as required and the execution of the test plans in conjunction with business units and the project and/or initiative stakeholders

• Collaborates with stakeholders to determine project scope vision cost benefit analysis risk factors. Contributes to the development of detailed plans in support of the business goals and in compliance with project methodology.

• Translates conceptual business requirements into a clear comprehensible simplified manner that is comprehensible to all stakeholders.

• Follows organizational standards to maintain quality of service and confidentiality

• Supports the development of practices and processes to ensure adherence to quality standards change management and release management processes. Identifies strategic opportunities to add value to the business through the improved processes standards and methodologies

• Manages and tracks the status of requirements and can clearly illustrate the connectivity between business goals/needs defined requirements delivered solutions testing and validation throughout the project lifecycle.

• Provides consulting services to departments and users to enhance the use of existing information systems and processes.

• Analyzes metrics and provides recommendations/requirements/solutions to improve business intelligence to support management decisions.

• Work closely with stakeholders to understand business priorities clarify needs and identify opportunities for improvement.

• Assess current processes identify gaps and propose solutions that enhance efficiency and support organizational objectives.

• Identify opportunities to enhance processes methodologies and practices that drive operational excellence.

Qualifications :

Lets Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A university degree college diploma or certification in a related field with knowledge of best practices employed by the IIBA and BABOK

• Five years experience in process design business analysis testing and information technology business solutions.

• High level of organizational ability with project management experience.

• Demonstrated ability to analyze large data sets and present findings to enable effective business solutions

• Exceptional interpersonal written and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Experience in defining and documenting business and technical requirements for enhancements and integrations within telephony platforms (would be considered an asset).

• Ability to serve as the subject matter expert for the Nice CX/IEX systems assisting with system configurations workflow management and troubleshooting complex issues (would be considered an asset).

• Experience with the Microsoft 365 suite of products including. SharePoint Visio Azure Dev Ops (ADO) is desirable.

• Experience working on multiple initiatives/tasks in parallel.

• Knowledge of the Educational Insurance Financial and/or Call Centre Industries is considered an asset.

Additional Information :

Salary Range:

This position offers a competitive salary within a range of $66369 to $91217 along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC) we value transparency and take multiple factors into account when determining your starting salary including your skills experience and alignment with the role as well as internal equity while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons youll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Recruitment Process:

Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

Lets work together! If you are interested in this opportunity please apply online.

#LI-Remote #LI-Hybrid

Remote Work :

No

Employment Type :

Full-time

Key Skills
Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development
Experience: years
Vacancy: 1