Infrastructure Analyst

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Reporting to the Supervisor, Technology Infrastructure, the Infrastructure Analyst is responsible for the implementation and support of the server, application and network infrastructure of the City. The System Administrator will provide assistance to members of the Information Technology (IT) team along with administering technology infrastructure solutions in accordance with industry accepted best practices.

Key Duties and Responsibilities

• Implement, maintain and support the infrastructure and technology platforms for the City that are secure, reliable, scalable and implemented in accordance with industry best practices. Provide second-tier support for technical issues, troubleshoot operational problems and perform maintenance as required.
• Provide second-tier support for technical issues, troubleshoot operational problems, root-cause analysis and perform maintenance as required.
• Manage, deploy, and operate Active Directory, Exchange Hybrid, Exchange Online , DNS, DHCP, Group Policy, Virtualization Environments and Storage.
• Deploy and maintain virtual machines, file servers, print servers, encryption systems, security systems and infrastructure applications.
• Manage end user accounts, permissions, access rights and storage allocations.
• Perform and test routine system backups and restores.
• Perform system tuning and performance monitoring.
• Implement and maintain system security and apply any required security patches as required.
• Perform proactive daily checks and be available to respond to alerts and emergencies after hours.
• Coordinate with project teams to provide technical guidance to project managers, system designers, applications developers and testers throughout the development process;
• Establish and maintain documentation, standards and procedures.
• Implement and maintain service management strategies that align with the ITIL framework
• Conduct research and understand emerging trends and technology solutions, services, protocols and standards including privacy, security and regulatory compliance

Education and Experience

Required Skills / Knowledge

We thank all candidates for their interest, however, only those under consideration will be contacted.

TheCityof Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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