As a Care Experience and Coordination Manager you will lead and guide a team of Care Experience Coordinators that support Blooms DigitalHealthandHomeCare Services. Inthisleadership roleyouwilloptimizethe effectiveness andefficiency of theteam creatingan environmentthatis conducivetoindividual andteamgrowththroughcoaching mentoringand engagingstaff. Youwill drive your teams effectiveness on supporting Blooms mandate of providing patients familiesCare Pros and Partners with theBestCare ExperienceintheHomeHealth Care Sector.

PrimaryDuties:

Intake Coordination and CarePro/ClientManagement:

1. Develops master schedule and manages ongoing staffing needswhile ensuring an appropriate match between clientand the abilities/restrictions of field staff (client satisfaction calls within 24 hrs of first shift)
2. Communicatewithfieldstaffandyourteamofcoordinatorstoensure excellent customerservicetoallclients
3. WorkcloselywithHRtorecruittraindevelopandplanthesuccessionofhighperformingclientfocusedintakecoordinators.
4. Leadteammeetingscapacityplanningresourceallocationandreportingonperformance
5. MaintainthePerformanceManagementprocessincluding accessing skillsgapsdevelopingand deliveringtrainingsupportprovidingongoingmentorshipandcoaching anddelivering performancereviewsandweeklycheck-ins
6. Organize appropriate coverage of field staff in instances of vacations leaves of absence illness orinjury
7. Monitorandmaintainattendancemanagementprogram
9. Createandmaintaintheclientassignmentsforallthecoordinatorsbygeographycontractetc.
10. Minimize overtime of field staff
11. Supportfield-staffoutsideofficehoursasOn-callManager(occasionaleveningand weekends)inordertoprovideassistance anddirectionincaseof anemergency
12. Provide coordination coverage as appropriate when short staffed and during peak times

BusinessDevelopment

1. Expandourcontract withLHINand3rdpartyreferralsources
2. LiasewithLHIN ona weeklybasisandbeinvolvedinmeetings asrequiredtobuildrelationships withLHINrepresentatives
3. Provide reports asneededtoLHINand3rdpartyreferrals
4. Work with clinical managers to ensure they remain up to date and bring ideas forward forcontinuous improvementpolicies proceduresand company practices including overtime reduction strategies field staff shortage strategies

AdditionalDuties:

1. Implement innovative and efficient procedures/strategies in areas of recruitmentplacements administrative tasks and interviews for time-management purposes and to stay within pre-set deadlines and budgets
2. Document SOPsfortheintake coordinationteamforfuturetraining purposes
3. Collaborates with payroll and HR department to handle field staff inquiries such as payroll issues letters ofemployment and leave management
4. Mitigatehandleanddocumentallclientandfieldstaffconcernsinatimelymannerandasappropriatenotify managers
5. Maintainconfidentialityofallclientsstaffandcompanyinformationatalltimes
6. Ensure the COVID-19vaccine policyis upheld amongst field staff (and coordination team) including correct reportingwithin Axis of vaccine status and attestation forms
7. ResponsibleforcompletingIncidentReportsforalldirectreportsandfieldstaff whoinjurethemselvesonthe jobwithin 24 hours of the incident and notifying your direct manager andHR.

Salary range should be $55k-$65K based on experience.

In compliance with Bill 190 (October 28 2024) Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions uses artificial intelligenceenabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation and all hiring decisions are made by human decision-makers.

Bloom Care Solutions is an Equal Opportunity accordance with AODA (Accessibility for Ontarians with Disabilities Act 2005) Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations please inform the Human Resources staff. We do not discriminate on the basis of race color religion sex national origin age disability or any other legally protected status. We are committed to providing a diverse and inclusive workplace.

Any suspicious fraudulent job posts may be reported to our HR Department.