Leader, Patient Safety, Quality & Accreditation

Leader, Patient Safety, Quality & Accreditation

Physician Quality Improvement

Vancouver, BC

Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement.

The PSQA Leader collaborates with clinical and administrative leaders and staff within and across PHSA agencies to prioritize improvement projects, and develops, implements, monitors, and evaluates the process.

What you’ll do

Works with agency program staff to develop, implement, and evaluate clinical service outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system;

plan, develop and implement Patient Safety and Quality Improvement education, initiatives and materials including evaluation and PS&QI sustainment tools.

Ensures PHSA and Agency based quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to program staff as required.

Lead program level actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.

Leads retrospective (e : Root Cause Analysis) and / or prospective reviews () necessitated by safety events, critical incidents or process issues related to the program;

monitor program staff and physician perceptions of safety, risk and quality improvement.

• Proactively educates program staff regarding regulatory issues, new statutes and / or guidelines, and safety, quality, and risk management activities
• Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in Patient Safety and & Quality Improvement (PS&QI), participating in corporate lead process improvement initiatives such as imPROVE.

What you bring

Qualifications

Master’s degree in Nursing, Health Administration, related health discipline or other relevant area. A minimum of 5 years of clinical practice in the program area.

Additional experience in leadership and quality and safety

Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards preferred.

Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements.

Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information.

Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team / department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams / departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have : Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Salary Range : $86,398 - $124,197 / year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location : 1333 W Broadway, Vancouver, BC V6H 1G9

Closing date : Applications accepted until position is filled

Hours of Work : 0900-1700 (Monday to Friday)

Requisition # 161182E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.