Bilingual Customer Service Representative

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.

Responsibilities Include:

• Addressing client phone and email inquiries promptly and efficiently
• Applying problem-solving skills and discretion to meet customer needs
• Supporting center operations by following goals, policies, and procedures
• Identifying sales opportunities and fostering teamwork through positive engagement

Must Have Qualifications:

• 2+ years of experience working in the Financial Industry
• Strong knowledge of securities settlement
• 2+ years of customer service experience working in a contact center environment
• Nice to have Qualifications:
• Completion of a CSC course
• Cantonese, Mandarin, or French speaking
• Prior contact center experience in the Financial Industry