Crisis Line Coordinator

Position Summary :

Together with the Crisis Line Manager this position is responsible for all aspects of providing and maintaining 24 hour per day support lines to talk & text callers in the Central Okanagan and beyond as part of a national provincial regional and local network system. Key tasks include but are not limited to volunteer and staff management including recruitment training supervision and retention of responders ongoing connection with the networks in regards to quality assurance and service delivery.

Reporting Structure :

Reports to Crisis Line Manager

Prime Functions :

Plan and organize the Crisis Line (CL) programs.

• Working with the CL Manager develop and implement goals and objectives for the CL programs which reflect the mission of the organization and follow with the findings of the strategic plan
• Assess the need for volunteer & paid responders to enhance program delivery
• Conduct ongoing evaluation of the programs and services delivered by responders and implement improvements as necessary and in collaboration with the CL Manager
• Oversee administer and review policies and procedures which guide the CL programs and services and reflect the overall values of the organization
• Administer forms and records to document the CL program activities

Support the Crisis Line team

Administration of the Crisis Line program

Volunteer engagement and support

Qualifications :

Benefits :

Application Process :

KCR Community Resources welcomes and encourages applications from people with diverse abilities. We will strive to provide reasonable accommodations accessible formats and communicationsupportupon request to people with diverse abilities in all aspects of the recruitment and selection process.

If you require accommodation as part of the application process please contact

About KCR Community Resources :

KCR is a not-for-profit agency fostering diversity collaboration and resourcefulness by tailoring services to meet the community family and individual needs. We believe in a community where individuals and families are supported in leading healthy productive and fulfilling lives.

We value inclusion and relationships built on mutual trust recognizing each others contributions expertise and opinion. We strive to create a safe and welcoming work environment where collaboration and valuing peoples strengths are at the core of our day-to-day interactions.

Required Experience :

Manager

Key Skills

Electrical Design,Installation Maintenance Repair,Large Account Management,Learning Development,Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1