Customer Service Representative

Role: Customer Service Representative
Team: Customer Service Team
Location: In-Office in Ottawa location (377 Dalhousie Street)
Reports to: Customer Support Manager

About Rebel
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe that those who contribute make us better. It’s why we create simple, useful tools to empower participation in the world’s bravest communication space: the Internet.
We are experts in domain names and the products that make the most of them. This helps our customers showcase their ideas, stories, services and contributions to the world.
Our manifesto: Be Thoughtful, Be Simple, Be Brave.

Role Overview:
Love tech? Love helping people even more? Perfect. Our Customer Support team is the front line for small businesses and creators building their digital presence—and we’re looking for someone who thrives on solving problems with a mix of patience, empathy, and tech know-how.
This isn’t just another call centre gig. It’s a chance to make the web feel a little less cold and a lot more human.

What You’ll Do

• Support customers in an inbound call centre across a wide range of technical and service questions.
• Be the first point of contact for people managing their web presence and online tools.
• Troubleshoot common issues related to domains, DNS, web hosting (e.g., cPanel, Plesk, FTP, SSL), websites (e.g., browser issues, WordPress), and email configuration.
• Solve problems with a calm, clear approach and keep customers informed across all communication platforms: Voice, Chats and email.

What You Bring

• Call Centre or Customer Service Experience: At least 1 year in a high‑volume support setting.
• Technical Aptitude: Eager to learn new systems and help customers with technical challenges.
• Strong Communication: Able to explain complex ideas clearly to non‑technical users.
• Experience or Familiarity With:
  • Domain names and DNS settings
  • Web hosting environments (cPanel, Plesk, FTP, SSL, etc.)
  • Website troubleshooting (e.g., browser issues, CMS platforms like WordPress)
  • Email configuration and support.
• Problem‑Solving Mindset: Confident diagnosing and resolving a variety of issues.
• Performance‑Driven Approach: Motivated to meet call quality, speed, and customer satisfaction benchmarks.
• Team‑Oriented Personality: Punctual, reliable, and collaborative.
• Flexible Schedule: Available for evenings, weekends, and holidays.

Why This Role Matters
You’ll have a direct impact on the success of small businesses, entrepreneurs, and individuals online helping them stay up, secure, and confident.

What We Offer

• A collaborative, high-performance workplace that recognizes hard work and creative thinking, with competitive compensation, benefits, and opportunities for growth.
• A smoke-free, downtown office with thoughtful perks, including a fully stocked staff fridge.
• Comprehensive training in domain registration, web hosting platforms, and troubleshooting tools.
• A dedicated workspace, a supportive team environment, and ongoing professional development.
• A people-centered culture that values your expertise, ideas, and long-term career growth.

Who We’re Looking For
People who care. About customers. About teammates. About doing the right thing even when it’s the harder thing. You don’t need to know every acronym (yet), but you should love learning, solving problems, and keeping cool when tech gets tricky. If you’re kind, curious, reliable, and maybe a little cheeky—you’ll fit right in.

About This Role
This role represents an anticipatory vacancy.

Compensation
$20-$22/hr plus benefits and vacation.

How We Hire
As part of this recruitment process, we use automated or artificial intelligence–enabled tools to support the screening and assessment of candidates’ applications. All hiring decisions are made by our team.

​​​​​​​NON-SMOKERS ONLY PLEASE

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