Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

JOB SUMMARY
Our Post-funding Resolution Officers (PROs) handle all elevated files and inquiries from our lenders/brokers/borrowers that have come up once the file is funded. Typically there is a problem with the file it is in jeopardy of not being discharged in a timely manner or there is a service issue that is impacting the client/broker experience. They thrive in a fast-paced environment where time and accuracy are often of the essence.

PROs are our funding SMEs. They possess deep knowledge of the processing rules for all our processing teams across Residential Lending Solution nationally.

They possess in-depth understanding of our funding rules and guidelines and act quickly to instill a sense of urgency to resolve and remove barriers to resolving issues.

They are comfortable engaging lenders brokers and borrowers on the phone and strive for first-call resolution. The possess excellent communication skills and interact with our clients/brokers with professionalism.

HERES HOW YOULL CONTRIBUTE:

• Act as a Subject Matter Expert on all internal funding and post-funding processes across multiple Lines of Business
• Communicate directly with lenders brokers and clients on time-sensitive matters often under strict time constraints
• Liaise with internal partners/departments (Sales Processing Funding) to remove obstacles remediate issues
• Resolve funding or customer service issues while adhering to internal and risk management policies
• Communicate path to resolution with clients lenders brokers and other stakeholders via multiple mediums with accuracy and professionalism (email/phone/chat/app)
• Manage difficult conversations with external stakeholders seeking to obtain mutually satisfactory resolution
• Identify and analyze trends and propose alternatives to business and operational opportunities
• Exposure to reading interpreting and analyzing payout statements across multiple financial institutions provided in differing formats
• Request and review payout statements from other financial institutions calculating payout amount and per diem
• Participate in the design implementation and delivery of programs processes and training.
• Passion for customer service
• Keep current on all Company wide and department policies procedures and practices.

HERES WHAT YOULL BRING:

• Experience as a Real Estate Funder Funding Clerk or mortgage professional is required
• Exposure to reading interpreting and analyzing secured and unsecured payout statements across multiple financial institutions provided in differing formats
• Strong customer service skills with a focus on building relationships
• Excellent communication organization and time management skills
• Detail oriented and proven ability to multi-task in a fast paced environment
• Team player who can work with minimal supervision
• Willingness and ability to work overtime during peak periods
• Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving

Total Direct Compensation:

Any pay range is in $CAD

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.