CNC Machines Service Technician

Job Description

Job Description

How this Position Supports Akhurst

As an integral member of the team creating a cost effective, excellent customer experience, the Service Technician is responsible for starting up, training, and servicing particular lines of new and used machinery for Akhurst customers located in a designated territory. Akhurst relies on the Service Technician to make good business decisions that reflect an effective use of company resources. In this role, the incumbent will function as an expert of equipment repair, providing day-to-day support and project leadership to ensure our customers’ machinery is functioning optimally. The successful incumbent will be a high energy, initiative-taking and outgoing professional with a take-charge attitude and a desire to work in a challenging environment.

Duties and Responsibilities

Under the supervision of the Service Coordinator, the duties and responsibilities of the Service Technician include, but are not limited to, the following :

Machine Servicing

• Assemble and install newly acquired equipment at Akhurst or customer site as scheduled;
• Upgrade and repair machinery in an efficient and timely manner to ensure it is functioning optimally;
• Comply with and maintain up to date knowledge of safe work practices, requirements, and guidelines;
• Maintain up-to-date technical knowledge in the Company’s line of machinery by attending scheduled training sessions or proactively self-sourcing information, sharing knowledge with the Service Team;
• Order and return parts on a timely basis as necessary, to minimize downtime and redundant inventory;
• Complete work orders and accurate time and expense reports in a timely and efficient manner to facilitate invoicing and service administration; and
• Resolve service issues by consulting with manufacturers as required, escalating unresolved service issues to the Service Coordinator in sufficient detail for timely resolution.

Customer Support

o Machine demonstration,

o Machine start up,

o Customer training including demonstration of machine during start-up,

o Instruction to customers on applications, machine operation, maintenance, and safety at customers’ locations;

Minimum Requirements

Working Conditions

Company Description

While our company’s commitment to excellence is reflected in a consistent strengthening of business systems, strategic alliances, and partnerships with customers, our success would not be possible without the incredible commitment of our staff.

We value our employees and wish to maintain an environment where our employees can succeed in their own goals while helping others succeed in theirs. At Akhurst, we believe that all employees have an important contribution to make, both individually and to the team. We are committed to providing an environment where all employees are encouraged to reach their highest potential.

Please join us in our commitment to superb customer service, aiming to be the best that we can be, and continuing to build on our Company’s success.

Company Description

While our company’s commitment to excellence is reflected in a consistent strengthening of business systems, strategic alliances, and partnerships with customers, our success would not be possible without the incredible commitment of our staff.\r\nWe value our employees and wish to maintain an environment where our employees can succeed in their own goals while helping others succeed in theirs. At Akhurst, we believe that all employees have an important contribution to make, both individually and to the team. We are committed to providing an environment where all employees are encouraged to reach their highest potential.\r\nPlease join us in our commitment to superb customer service, aiming to be the best that we can be, and continuing to build on our Company’s success.