City Experiences is seeking an Event Crew for our City Cruises operation in Toronto.
- Please note, this is a seasonal / contract position
About You :
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity :
The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.
Crew Benefits :
Competitive WageRetention Bonus - up to $!Complimentary Cruise Tickets & UniformsComplimentary Crew MealsCrew Recognition AwardsCrew Referral Program - up to $ per referralCrew EventsPaid TrainingEssential Duties & Responsibilities :
Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service SystemProvide guests with water, coffee / tea, and bread service throughout the mealPolish plates, cutleries, and glassesPrepare dressing, condiments, butter, and bread warmerBus used and unneeded dishes and glassware from guests' tables to kitchenSet up and maintain buffets so they are appealing to the guestMaintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trashSet up and break down dining room / event room, and service stations as prescribed; this requires movement of dining cabin furnitureClean the dining room areas in between events, and as requiredMaintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stationsAssists with food plating and buffet service when requiredProvide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interestBe prepared to begin work at scheduled timeRemoves soiled linen and replace with clean linenMaintain uniform and personal grooming in compliance with appearance standardsAssist with the warm and efficient greeting and seating of guests when they arriveBe prepared to begin work at scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsFollowing establish guidelines, takes initiative on work to be doneCollect garbage from the kitchen and all areas for disposalOther duties as assigned by the manager or supervisor on dutyRequirements & Qualifications :
or equivalent as recognized by the Ministry of EducationMinimum one (1) year of customer service experiencePrevious restaurant experience preferredSmart Serve Certification RequiredEnergetic and enthusiastic personality essentialMust be able to effectively understand and convey written and verbal information to guests and coworkersMust possess a service orientation – actively looking for ways to help othersWill work for extended periods of time without sittingRequired to lift furniture and other heavy items such as bus tubs up and down stairsWill be required to be available for work on all major holidays and weekendsAbility to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection)About Us :
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and / or discrimination of any type, including but not limited to discrimination and / or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex / pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.
City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
