Help Desk / Desktop Support Analyst

Robert Half is seeking a Help Desk / Desktop Support Analyst to join one of our valued Guelph-based clients. In this role, you will provide technical assistance and support for end-users, troubleshoot hardware and software issues, and ensure effective support for technology-related needs within the organization.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, or in person, ensuring a high level of support and professionalism
• Diagnose and resolve technical hardware and software issues, including Windows / Mac operating systems, printers, and network connectivity
• Install, configure, and maintain desktop computers, laptops, mobile devices, and relevant software applications
• Provide support for applications, email systems, and other workplace technologies
• Document issues, solutions, and processes clearly in the ticketing system
• Collaborate with IT team members for escalated and complex technical problems
• Assist with onboarding / offboarding, including account setup and equipment provisioning
• Maintain an inventory of IT equipment and supplies
• Stay informed about technology trends and best practices in desktop support
• Post-secondary education in Information Technology, Computer Science, or equivalent experience
• Proven experience in a help desk, desktop support, or technical support role
• Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and common workplace applications
• Strong troubleshooting and problem-solving abilities
• Excellent interpersonal and communication skills
• Ability to prioritize tasks and manage time effectively
• Commitment to delivering a positive user experience
• Ability to work independently and as part of a diverse team

Why Join Us?

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

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Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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