Cisco Unified Call Manager (contract)

Overview

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Responsibilities

• Troubleshoot and resolve user incidents post-migration as needed
• Open TAC cases and work with Cisco for complex issues and escalations
• Serve as technical SME for Cisco IP telephony and escalation point for Morgan Stanley Voice L3 Operations
• Perform cluster rebalancing across ISG 1, 2, and 3, including coordination and communications
• Support MRA phone backend deployment, early adopters, and service migration
• Provide deployment support for CUCM/SME/UCCX 15
• Deploy and support Cisco voice gateways
• Support Cisco Expressway refresh projects

Required Skills

• Cisco Unified Call Manager (CUCM) 12.x and beyond, including IP endpoints
• Extensive knowledge of voice, packetized voice, and related protocols (SIP, H.323, ISDN)
• Session management and call routing
• Cisco UCCX, Cisco PRIME Assurance and Provisioning
• Experience working with enterprise voice and data environments

Desired Skills

• Avaya Aura Communication Manager 8.x and higher
• Avaya Media Gateways (G700, G350, G450)
• Avaya System Administrator, Avaya One X Communicator
• ServiceNow
• Avaya System and Session Manager
• Avaya Meeting Exchange / Bridgetalk
• IPC Unigy Trading System
• NICE Voice Recording

Seniority level

• Entry level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting

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