Customer Experience Manager

Customer Experience Manager Location : Remote / Hybrid Options Company : AO Globe Life About AO Globe Life : We’re more than an insurance provider—we’re a partner helping people achieve financial security and peace of mind. Join us to create positive, lasting client relationships in a supportive, innovative environment. Key Responsibilities : Lead Strategy : Develop and execute the customer experience vision to ensure positive client interactions across all touchpoints. Team Leadership : Inspire and support a high-performing team, fostering a customer-first culture. Optimize Interactions : Identify and implement improvements to exceed client expectations. Handle Escalations : Resolve complex customer concerns with empathy and efficiency. Customer Insights : Analyze feedback to improve service quality. Collaboration : Work with cross-functional teams to deliver a cohesive customer experience. Track Performance : Monitor KPIs (CSAT, NPS) and recommend data-driven improvements. What You Bring : Leadership : Ability to motivate and empower teams to achieve high standards. Customer Focused : A passion for improving customer experiences. Problem Solver : Strong analytical and troubleshooting skills. Communication : Excellent verbal and written communication. Tech Savvy : Experience with customer management software and analytics tools. Continuous Improvement : Driven to optimize processes and deliver results. Why AO Globe Life? Flexible remote / hybrid work options. Career development programs. Inclusive and collaborative culture. Competitive pay and benefits. Ready to Make an Impact? If you’re ready to lead a team that makes a real difference in the lives of our clients, while helping to shape the future of customer experience at AO Globe Life, apply today! We look forward to learning how your skills and experience can contribute to our mission of excellence.   Powered by JazzHR