26-033 Victim Services Program Coordinator - Police Services

Victim Services Program Coordinator - Police Services

Maple Ridge, British Columbia

Position Overview

The Victim Services Program Coordinator is responsible for planning, coordinating, and overseeing the delivery of victim services within an RCMP Detachment. This specialized role provides leadership to staff and volunteers while ensuring timely, trauma‑informed support to victims and witnesses of crime. The position works closely with RCMP members, community partners, and government agencies to promote effective service delivery, program sustainability, and continuous improvement. The Coordinator exercises considerable independent judgement, particularly in emergency and high‑conflict situations, and is accountable for program effectiveness, compliance with guidelines, and community impact.

Key Responsibilities

• Plan, coordinate, and oversee the daily operations of the Victim Services Program.
• Ensure service delivery aligns with program guidelines, objectives, and service standards.
• Monitor, evaluate, and report on program effectiveness, including preparation of statistical reports to support provincial funding.
• Recommend enhancements to services, policies and procedures as required.
• Prepare and maintain records, reports, and correspondence for Police administration.
• Assist with the preparation and monitoring of the program operating budget.
• Plan, assign, supervise, and review the work of staff providing direct victim support services.
• Screen, interview, and select volunteers and students.
• Schedule staff and volunteers to meet operational needs.
• Develop, update, maintain training manuals and arrange skills development opportunities.
• Organize volunteer appreciation initiatives and events and manage related budgets.
• Liaise with RCMP members, government agencies, and community organisations to coordinate services and support.
• Represent the Victim Services Program on committees, boards, and at community meetings.
• Deliver presentations and coordinate community education initiatives to promote program awareness.
• Provide immediate crisis intervention, emotional support, information, and referrals to victims and witnesses of crime or trauma.
• Support clients through the criminal justice process and attend court as required.

Desirable Training and Experience

Completion of a two‑year diploma in the field of social sciences and courses in crisis intervention, conflict resolution and victim support, plus sound related experience, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities

Sound knowledge of services available through community agencies and organisations.

Licenses, Certificates and Registrations

RCMP Enhanced Reliability Security Clearance; Class 5 Driver’s Licence for the Province of British Columbia.

Equity Statement

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting recruitment@mapleridge.ca.

What We Offer You

The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.

We thank all applicants for their interest, however, only those under consideration will be contacted.

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