Account Manager

Overview

Account Manager - ServiceMaster Restore of the Fraser Valley is a trusted leader in residential and commercial disaster restoration, offering professional emergency services for fire, water, mold, and other property damage. We are committed to supporting our communities with expert care, compassion, and rapid response. We are seeking a strategic and hands-on Account Manager to lead our outreach, branding, and relationship-building efforts.

Position Summary

As the Account Manager, you will play a leadership role in driving company growth, maintaining strategic partnerships, and managing internal and external initiatives. This role requires a proactive, highly organized individual with strong industry awareness and the ability to manage both client-facing initiatives and internal team alignment. You will work closely with our leadership team and project managers to ensure our brand remains top-of-mind across the Fraser Valley and beyond.

Key Responsibilities

• Build and maintain high-level relationships with insurance professionals, adjusters, brokers, and property managers.
• Conduct quarterly route visits to insurance broker offices.
• Maintain an up-to-date contact database in the CRM, logging visits, interactions, and follow-ups.
• Monitor and pursue RFP opportunities with schools, hospitals, government agencies, senior care homes, and large commercial clients.
• Stay informed on local market activity and upcoming industry changes or events.
• Represent ServiceMaster at industry functions, local events, and trade shows.
• Participate in community-focused events (e.g., parades, Canada Day celebrations) to enhance local brand presence.
• Maintain full visibility into each Project Manager’s book of business and assist with job coverage planning.
• Coordinate Project Manager attendance at key events and ensure proper representation across all outreach efforts.
• Support the communication and distribution of weekly adjuster-on-call schedules.
• Act as a liaison between project managers and external stakeholders for business development needs.
• Plan, promote, and execute all ServiceMaster-hosted events, including CE classes, client appreciation events, and in-house networking sessions.
• Prepare and deliver bi-weekly reports to the General Manager on the Friday prior to the PM meeting on Tuesdays.
• Attend weekly meetings with the sales team and General Manager to align efforts and share updates.

Qualifications

• 3–5 years in marketing, business development, or client management (experience in restoration, insurance, or property management sectors is highly desirable).
• Demonstrated leadership in managing external relationships and cross-functional teams.
• Strong written and verbal communication skills.
• Experience with CRM platforms, digital marketing tools (Eventbrite, Mailchimp), and MS Office Suite.
• Highly organized, self-motivated, and comfortable working independently.
• Valid driver’s license and clean driver’s abstract.