Coordinator, National Multi Unit CA

Supports a portfolio of National Account Customers or Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate office.

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

Manages order guide process

Reviews internal initiatives from a customer perspective to ensure proper execution

Coordinates new item setup

Directs internal Gordon Food Service teams in new restaurant location openings

Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.

Provides support, where needed, for Market Basket preparation.

Participates in business reviews as directed by National Account Manager.

Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability. Resolves conflicts.

Participates as a core member in the new customer implementation process.

Works directly with customers to resolve issues (including general inquiries, service and product issues)

Performs other duties as assigned.

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment

Excellent written, verbal, organizational and communication skills.

Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

Ability to multi-task, organize, prioritize and work independently or within a team environment

A natural desire to serve our customers

Proficient in Excel is required

Google suites in preferred

Experience with SAP is preferred

Food Service background is preferred

1 year of Coordinating experience is required