General Manager

Overview

Our Story

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.

Our Brands

Jack Astor’s Bar and Grill®
SCADDABUSH Italian Kitchen & Bar®
Reds® Wine Tavern
The Loose Moose® and The Antler Room
Duke's Refresher® + Bar
Abbey’s Bake House Muskoka

Be A Part of Our Story
Your potential is limitless and here’s our investment in you:

• Competitive Pay
• Extended Health & Dental Benefits
• Accelerated Leadership Program
• Registered Retirement Savings Plan (RRSP)
• Career Development and Mentorship
• Tuition Reimbursement Program
• Employee Assistance and Wellness Programs
• Team Member Meal Discounts
• Employee Referral Bonus Program
• Dining Discounts at all Locations

Duties & Responsibilities

Duties & Responsibilities include, but are not limited to, the following:

• Acts as an ambassador for the brand at all times, and leads others to do the same in a way that differentiates the restaurant from our competitors.
• Believes in our Values & Promises and demonstrates them consistently in interactions with Team Members, Guests, Communities, Investors and Supplier Partners.
• Ensures exceptional guest service and brand activation through food quality and presentation – executes and promotes our service strategy.
• Supports the restaurant Leadership team in maintaining and facilitating all aspects of restaurant operations in accordance with our Team Member Handbook, Policies and Procedures to ensure alignment to consistent Company practice.
• Supports the restaurant Management team with food and beverage inventory and purchasing.
• Achieves continual growth in operational standards as demonstrated by improved efficiency and quality of food and kitchen operations. Protects the integrity of, and adheres to all recipes and procedures.
• Coach, lead, and develop our Team Members and help to ensure they receive great training and support.
• Manages the financials, and work to achieve and exceed established goals.
• Oversees the total business operations and continues to ensure that the location is a reflection of the Jack Astor’s brand.

Requirements:

• 5 years previous restaurant management experience in an AGM or GM role that is in a comparable restaurant environment.
• Strong leadership skills to train and mentor our Team Members.
• Strong organization skills and effective planning to reach set goals. These skills need to be executed in day-to-day restaurant situations and in business planning.
• Strong computer skills and basic software experience.
• Effective communication skills (written and verbal) and interpersonal skills including conflict resolution.
• Willing to take on challenges to move the business forward.
• Strong floor leadership and coaching skills to develop and motivate our Team Members.
• Strong business acumen and analytical skills.
• Previous experience with scheduling, labour and product cost control, inventory.
• Smart Serve Certification required.
• Knowledge of provincial employment legislation.
• Possess five values that define our people:
• Hospitality. Enhancing the dignity, comfort and well-being of Our People
• Authenticity. Being forthright, truthful and transparent with Our People
• Quality. Working to always improve the experience of Our People
• Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People
• Courage. Acting with conviction in the balanced interest of Our People

Service Inspired Restaurants® is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Qualifications

Qualifications

• Strong organization skills and effective planning to reach set goals. These skills need to be executed in day-to-day restaurant situations and in business planning.
• Strong computer skills and basic software experience.
• Effective communication skills (written and verbal) and interpersonal skills including conflict resolution.
• Willing to take on challenges to move the business forward.
• Strong floor leadership and coaching skills to develop and motivate our Team Members.
• Strong business acumen and analytical skills.
• Previous experience with scheduling, labour and product cost control, inventory.
• Smart Serve Certification required.
• Knowledge of provincial employment legislation.
• Possess five values that define our people: Hospitality. Enhancing the dignity, comfort and well-being of Our People Authenticity. Being forthright, truthful and transparent with Our People Quality. Working to always improve the experience of Our People Fun. Bringing the spirit of laughter, celebration, sharing and joy to Our People Courage. Acting with conviction in the balanced interest of Our People

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