Clerical Associate, Patient Registration CAS 2026-6507

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency Surgery Medicine Womens and Childrens Health Intensive Care Mental Health and Inpatient Rehabilitation.

Our vision is to creating healthier communities togethere. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits including Health & Dental for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH please visit our website at .

Salary

$26.702 - $28.950

Schedule

Days Monday - Friday

Shift

8 hrs

Expected Average Number of Hours: 8 hrs - 20 hrs bi weekly ( not a guarantee of hours )

As a key member of our Registration team the Clerical Associates responsibilities include but are not limited to: PICIS system registration of patients order entry accurately enter demographic information into Meditech verify and update medical insurance and patient payment sources receive payment for services for uninsured patients and procedures assist with accessibility needs prepare patient packages collaborate with Surgical Services Women and Child Clinics Ambassadors and Physician Offices and direct patients to various areas of the hospital.

The successful incumbent will have a proven track record in delivering excellent customer service. The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

The successful candidate must be available 5 days per week for a variety of shifts. The physical demands of the role may include but are not limited to sitting standing walking pushing pulling lifting and bending. This position contributes to ensuring there is a safe environment for patients staff and visitors.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Medical Office Administration program certificate required
• Medical Terminology certificate required
• Minimum two years of current Patient Registration experience required
• Excellent interpersonal and communication skills (both written and verbal) are essential
• Excellent Microsoft Office skills is required
• Excellent keyboarding skills (55 wpm) is required
• Must possess current experience in Meditech admissions and order entry
• Demonstrated organizational and record keeping skills with a focus on accuracy
• Attention to detail and proven ability to work independently as well as part of a team
• Decision-making ability good judgment and the ability to coordinate prioritize and develop effective workflow methods
• Ability to prioritize in a fast paced environment with competing priorities while demonstrating excellent customer service skills
• Demonstrated ability to attend work on a regular basis is required.

As part of our commitment to the health and safety of our patients staff and community from COVID-19 subject to any accommodation required by applicable human rights legislation Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check as requested by Human Resources in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH) community matters to us. We acknowledge and are grateful for the opportunity to meet work and offer healthcare on what is the traditional territories for the Anishinaabe the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful caring and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA communities regardless of race gender sexual orientation gender identity or expression lifestyle age educational background national origin religion neurodiversity or physical ability. We promise to ask if needed and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity Equity and Inclusion

Susan Toth Director of Human Resources

We thank all those who apply however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills education and experience. CMHs AI serves to assist not replace human decision-making with results audited to ensure quality and equity. This initiative reinforces the hospitals commitment to Equity Diversity and Inclusion ensuring the best talent is selected while adhering to its core values.