Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment.
All sales staff contributes to the success of each customer.
MINIMUM QUALIFICATIONS
Education / Experience
- Post-secondary education with mathematical, business, quality, and technical training.
- High school graduation and relevant business experience may be substituted.
Technical Skills / Competence
- Candidates should have at minimum 1-2 years’ experience in a sales / customer service environment.
- A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints
- Should have a high energy level, a positive attitude and be able to work without direct supervision.
- Empathy and confidence will allow the candidate to succeed in this position.
- Good time management and organizational skills are necessary.
- Must have a good command of English, both written and oral.
- Should be a strong team player and work well with others.
- Must have good telephone presence and manners.
Requirements
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following :
- Establish close relationships and a deep understanding of business issues with assigned accounts.
- Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
- Practice consultative and value-added selling techniques using Solution Selling .
- On a daily basis, update CRM with relevant information gathered from client contacts.
- Utilize CRM in an effective manner to ensure we capture our goals and quotas.
- Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
- Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
- Report on quality requirements, market trends and competitive information.
- Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Reps.
- Create customized pricing using formulas and spreadsheets
- Receive, input and expedite orders accurately and in a timely matter.
- Qualify potential Customers.
- Provide Credit Department with requested information.
- Prepare NCR’s and assist in solving them in a timely manner.
- Work directly with Production staff to provide Outstanding Customer Service.
- Be a strong team player and assist co-workers when needed.
- Comply with all quality related policies, procedures and system requirements.
- Attend prospect and customer meetings as required
- All other duties as assigned
Benefits
We offer a full and competitive benefits package including :
- Profit sharing
- Health care spending account
- Education assistance program
- Health and dental
- Life AD&D
- Long-term disability
- Critical illness insurance
- Gym memberships
- Wellness programs
- Monthly social committee activities
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