General Manager, Corporate Services

Role Description

As the General Manager, Corporate Services, you are accountable for the effective leadership, organization, and execution of all functions within the Corporate Services area.

You provide advice to Council and its committees via the Chief Administrative Officer, coordinate the annual budget and fulfill all statutory duties regarding Corporate Services.

Leadership, collaboration, continuous operational improvements, effective oversight of resources, along with integrated policies are the cornerstones of this position.

Reporting to the CAO and as a key member of the City’s Leadership Team, you will provide advice and support on corporate decision making.

You will lead and direct the strategic overall management and coordination of the following service areas; Corporate Services Administration, Communications and Customer Service, Human Resources, Information Systems, and Strategic Initiatives.

Your key responsibilities will include :

• Aligning operational functions to enable execution of the City’s strategy and delivering exceptional client service.
• Establishing clear short and long-term goals and objectives for the service area that are aligned with organizational strategy and ensuring objectives are achieved.
• Providing internal services supporting and improving organizational performance.
• Providing advice on projects and initiatives impacting the City of Moncton.
• Leading and managing the Directors and Managers who plan, organize, and manage departmental programs and projects.
• Managing the performance of employees who report directly to this position through coaching, mentoring, evaluating, and identifying needs for training and development.

Fostering a healthy work environment.

• Overseeing annual operating and capital budget preparation and monitoring expenditures against those budgets; directing the preparation of long-term budget plans for areas within the Services area.
• Preparing, administering, and being accountable for the operating and capital budgets for all service area activities.
• Facilitating effective communications between departments, leadership, and City Council.
• Maintaining professional and technical competence in the area of responsibility as well as keeping abreast of industry best practices.
• Addressing inquiries, requests, and complaints as per established expectations.
• Performing other duties as assigned.
• Providing change initiative to management and leadership on the Corporation’s efforts in continuous improvement.

Your Qualifications

As the General Manager, Corporate Services, you bring expertise from your public sector experiences and have a great understanding of the intricacies of government and internal operations.

As a strong leader, you empower your team, have a knack for creating efficient working environments, and your passion for excellence in corporate functions shines through in your work.

Your qualifications include :

• A bachelor’s degree in Commerce, Business Administration, Public Administration, Human Resources or a related discipline, or an equivalent combination of education and experience.
• 10+ years of experience in corporate services management and administration, including 5+ years in a senior leadership role overseeing service areas such as human resources, information systems, communications, customer service and other corporate services administration.
• Experience working with elected officials and working with a large diverse workforce in unionized and non-unionized environments.
• Demonstrated experience leading transformational change and utilizing a systems thinking approach to improve effectiveness and make recommendations on areas to improve.
• Experience working in a political environment is an asset.
• Bilingualism is a definite asset. Preference will be given to candidates who are fluently bilingual in both of New Brunswick’s official languages (English / French).
• A valid Class 5 New Brunswick driver’s license is required.

Additional skills include :

• Demonstrated strong judgment in a political setting.
• Excellent leadership, management, and delegation skills.
• Exceptional presentation, communication, and organizational abilities.
• Proven ability to manage by objectives and deliver results.
• In-depth knowledge of human resource management theory and practice.
• Familiarity with continuous improvement methodologies and tools is an asset.
• Strong problem-solving skills for developing solutions to complex issues.
• Experienced in facilitating meetings and groups effectively.
• Effective negotiating skills.
• Capable of team building, consensus building, and motivating others with strong interpersonal skills to foster a collaborative team environment.
• Skilled in strategic analysis, planning, leadership, and implementation.

In this role, you will have the ability to make a direct impact on the efficiency and effectiveness of Moncton's internal operations, enhancing the overall performance of the organization.

It is an exciting time to be in Moncton, with its growing economy and central location, where you are never far from great entertainment, recreation, and immersive cultural experiences.

This is an excellent opportunity to work with a team focused on providing exceptional corporate services to support Moncton's continued growth and success.