Deployment Technician

Deployment Technician

Location : Okanagan, BC

Opportunity at Microserve

Position Overview

The Computer Install Technician, internally known as Deployment Technician, is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Okanagan, BC and will require travel to other areas of the region. It will also require a presence on client sites such as healthcare, government and post-secondary institutions.

Responsibilities :

Software and network configuration and troubleshooting

Software installation

Printer / peripheral installation

Diagnose, repair, and upgrade PC software and equipment

Image workstation for new deployments

Deploying PC hardware

Respond to customer inquiries

Record-keeping and asset management

Support other departments as necessary, depending on workload

Work proactively to ensure that services delivery are aligned to the client needs

Delivering computer and / or printer orientation

Skills & Qualifications :

Minimum : High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)

Ability to establish and maintain positive customer service

Preferred : College Diploma /  Associate Degree (technical field) or equivalent certification

1 year experience in an enterprise / business IT environment

Knowledge of desktop hardware, preferably from an enterprise or business environment

Knowledge of software installation and troubleshooting in a Windows environment

Experience in PC assembly or repair

CompTIA A+ Certification (or similar) considered an asset

Vendor-specific hardware certification desired

Presentation and training skills an asset

Must be able to lift up to 60 lbs. on a regular basis

Must be able to pass a criminal record check (CPIC)

Must have driver’s license and access to own vehicle

Corporate responsibility

Employee will understand, meet and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

Compensation and Benefits :

In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21 - $23 per hour.

Paid vacations

Additional 5 personal days

Paid sick days

Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity.  If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve, we believe that compensation conversations should always be ongoing.

About us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.