Master Tech-Line Virtual Appliance Technician (Remote)

Work for extended periods of time at a desk Handle company confidential information Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space Provide office equipment other than the PC (desk, chair, lighting) Working cell phone that can use for multi-factor authentication, either using the okta app or SMS text Provide a quiet environment during work hours with no distractions High School Diploma or GED 3+ years appliance repair experience 2+ years of technical support experience in one or more of the following areas : electrical, thermodynamic or mechanical operations for major appliance diagnostics and repairs Some experience with installation, diagnostics, or repairs of Major Appliances Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering Excellent communication (oral and written) and organizational skills A basic understanding of how to leverage numerous and different technologies Customer Service Experience and / or Call Center Operations Knowledge of continuous improvement and / or lean principles