Hardware Product Support Specialist

Description

MealSuite an Inc. 5000 Fastest-Growing Company is aprivately ownedSaaSorganizationcomprising200team members acrossthe globe with hub locations inCambridgeON CanadaDallas TX USAandHo Chi Minh of end-to-endfoodservicetechnologysolutions helpsprofessionalsacross healthcare andaging servicesstreamline their operationssavetime reducefood wasteandmeet regulatory requirements so they canfocus on what matters most : improvingthe quality of patientandresident care.

Werelooking for ournextdedicated and adaptable Hardware Product SupportSpecialist to join ourCustomer to theTeam LeadHardwareand POS Supportyoullbethe go-to subject matter expert for complex hardware integrations configurations and technical troubleshooting to ensure excellent product delivery for our growing customer base.

AdayinthelifeasaHardware Product SupportSpecialist :

• Be the subject matter expert Serve as primary contact for escalated hardware and POS-related support ticketsDiagnose and resolve technical issues with printers terminals tablets and POS systems
• Problemsolvehardwareissues Troubleshoot complex hardware configurations network issues and device integrations andprovideexpert-level guidance on hardware specifications compatibility andoptimalsetup
• Ensure delivery to customers Prepare POS / Hardware shipments for deliveryprovide technical consultation during deployment planning for high-priority accounts andassistwith complex hardware configurations for white-glove customer implementations
• Improve thesupportprocess Document solutions and create knowledge base articles for common issuesandreview andvalidatehardware specifications for proposed solutions
• Collaborate cross-functionally Work cross-functionally with product and engineering teams to resolve systemic issuesand partner with implementation team on network architecture and device management
• Consult on pre-sales Support on-site visits when advanced technical expertise isrequiredprovidetechnical guidance during sales discovery callsand consult with prospects on hardware requirements and technical feasibility

Ifthe below describe yourknowledge experienceandcharacterthis role could be for you :

We know imposter syndrome can be REAL when applying for a new role but pleasedontlet the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love aboutworking atMealSuite :

Purposeful work with a positivecommunityimpact more than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at role will require you to work in our officelocatedinCambridgeat least4days a week.

Have we got your attentionGreat!Hereswhatsnext :

Apply todaywith your resume and answers to our application questions.

Wellstart reviewing candidateswithin two weeks of this position being postedandwill reach out to you ifwedlike to get to know you a bit often get hundreds of applications for ourroles (we feel very honoured that so many people are interested!) and try our best to get back to each theres a delay in our response pleasedontthink weveforgottenabout may be taking our time to thoroughly review each candidate before deciding who tointerview.

We want to ensure that everyqualified individual has an equal opportunity to work with you require accommodationtoour application processplease contact .

Required Experience :

IC

Key Skills

Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

Employment Type : Full-Time

Experience : years

Vacancy : 1