Manager, Advisor Support

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

As a member of the Personal & Business Banking Team youre responsible for supervising a team in the provision of a broad range of analytical administrative and research support to advisors supporting them with assistance in areas such as client interaction data input financial planning and goals-based performance reporting.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time.

How youll succeed

• Improve the overall client experience by role modeling how to deliver on the Client Promise and ensuring clients financial and transactional needs are met with the highest standard of client service
• Work with the Banking Centre leadership team and Business Banking team to ensure the team provides the necessary support to enable the achievement of plans and effectively deliver on client experience expectations
• Provide direction in the handling of client complaints and / or concerns to ensure superior client experience is maintained at all times
• Ensure employees understand and effectively utilize the systems tools processes provided to them in fulfilling the accountabilities of their role
• Establish standards and continuously improve sales support processes to ensure client needs issues and / or concerns are addressed quickly and efficientlyno matter how they choose to interact with the Bank
• Lead and manage a high performing team of Financial Advisor Associates (FSAs) to ensure Business Banking Advisory team is well supported and able to focus on and the client relationship goals and financial needs
• Optimize sales opportunities and quality of Advisor meetings by proactively reviewing upcoming week of Advisor calendar appointments increasing the number of appointments in Advisors calendars and for each meeting understanding client needs and preparing relevant meeting materials
• Partner with Market Vice-President / Director to create a Financial Advisor Support operating model that will increase effectiveness and consistency in the delivery of financial business products and services.
• Contribute to business growth objectives by championing referral processes and modelling behaviors and activities consistent with a client first mind set
• Increase sales operational effectiveness by proactively promoting digital options to clients and team members atevery opportunity
• Ensure team members exercise appropriate due diligence prior to authorizing or approving any transactions associated with the completion of any product sales
• Lead a team of high performing Financial Services Associates focused on the delivery of financial products and services through the support to Business Banking Advisors
• Work with employees to develop their capability knowledge and skills and provide regular coaching to enhance employee performance
• Create future opportunities for employees by providing development opportunities such as job shadowing special projects and training
• Provide fair and accurate formal and informal feedback identify and remove obstacles to performance and explain how performance expectations align with business priorities
• Constantly recruit potential employees by sharing the CIBC story with those who share and demonstrate our values in the community

Who you are

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Vancouver-400 Burrard St. 2nd

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking Business Objectives Client Service Customer Experience (CX) Financial Advising People Management Performance Reports Process Improvements Researching

Required Experience :

Manager

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Experience : years

Vacancy : 1