Technical Support Representative - HybridCanon Canada • Brampton, Peel Region, CA
Technical Support Representative - Hybrid
Canon Canada • Brampton, Peel Region, CA
Il y a 4 jours
Type de contrat
- Temps plein
Description de posteDeliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice. Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions. Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry. The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience. Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic High school diploma Minimum 1 year experience in a contact center or customer service environment Proven customer relations skills professionally and courteously in a multi-channel environment Familiarity with computers to learn systems / processes promptly Ability to organize time, set priorities and multi-task in order to meet KPIs Exemplary written and oral communication skills We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays and Thursdays each week , and can work from home for the remainder of the week (subject to specific business needs requiring office attendance) When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Vacation, Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products, retailers, memberships and more! Free coffee and snacks On-site cafeteria and outdoor patio Employee gym and fitness centre Employee referral program Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products Community involvement Employee Appreciation Events
Overview
Technical Support Representative - Hybrid
- Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?
- Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?
- Can you effectively upsell products and services and guide customers to make the right purchasing decisions?
If so, this could be the role for you!
As a member of the Canon team, you will assist our customers with a range of consumer products, such as fax machines, scanners, printers, and photo equipment. You will use your problem-solving skills to identify each consumer’s inquiry and guide them to an appropriate solution, ensuring that every case is resolved satisfactorily.
ROTATING SHIFTS - Must be available :
Monday - Friday, 9 : 00AM - 5 : 00PM
Monday - Friday, 10 : 00AM - 6 : 00PM
Responsibilities
Key Responsibilities :
Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
Qualifications
To Succeed, You Will Need :
Why Join?
HYBRID WORK
BENEFITS
EMPLOYEE PERKS
#J-18808-Ljbffr
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Technical Support Representative • Brampton, Peel Region, CA
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