Vice President, Dealer, National Retail and Tele-sales

Vice President, Dealer, National Retail and Tele-sales

Location: Toronto, ON, CA Montréal, QC, CA Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

Description

The opportunity

We are seeking a dynamic and results-driven Vice President to lead the progression of our consumer sales transformation and drive significant revenue growth for TELUS Consumer Solutions (TCS). This role requires a strong, results oriented sales leader with exceptional partner management skills and proven ability to scale revenue through partner programs and account expansion.

What you will do

Scope

• Manage and grow relationships with consumer and small business independent dealers
• Build and maintain strategic partnerships with existing major retail partners and distribution channels
• Support inbound and outbound telesales functions across domestic and international campuses

Sales Leadership & Strategy

• Lead, mentor, and develop a high-performing consumer sales team to meet and exceed sales targets (volume and value) across multiple products and segments
• Institutionalize sales processes, methodologies, and best practices that drive consistent, repeatable results across partners
• Collaborate with product, marketing, and customer success teams to ensure aligned go-to-market strategies
• Develop and implement territory planning and account segmentation strategies
• Drive telesales performance by campaign and campus by delivering systematic improvements in each stage of the telesales value chain

Revenue Growth & Expansion

• Establish and deliver clear account plans by partner which demonstrably increase TELUS share across all TELUS products and services and segments
• Implement upselling and cross-selling strategies to maximize total billable revenue customer lifetime value growth across each partner’s book of business
• Identify and execute new business opportunities within existing accounts through product expansion, service additions, and enhanced offerings
• Drive quality growth with an emphasis on sales order quality, customer experience and cost to serve

Qualifications

What you bring

Experience & Background

• 10+ years of progressive sales leadership experience, preferably in consumer-facing industries
• Proven track record managing large, complex accounts with multiple stakeholders
• Experience in partnership development and channel management with major retail or distribution partners
• Demonstrated experience in telesales
• Demonstrated success in driving significant revenue growth and account expansion
• Exceptional relationship-building and stakeholder management abilities
• Strong analytical skills with ability to identify growth opportunities and develop strategic account plans
• Experience navigating complex organizational structures and identifying key decision-makers
• Proven ability to manage diverse personalities and competing interests in partnership environments
• Strong negotiation skills and commercial acumen

Leadership Qualities

• Track record of building and leading high-performing sales teams
• Ability to influence and drive results through others
• Strategic thinking with strong execution capabilities
• Outstanding communication and presentation skills

Success Metrics

Success in this role will be measured by:

• Sales Volume and Revenue Growth: Meet and exceed monthly and quarterly sales objectives and deliver year-over-year growth in total customer value
• Account Expansion: Increase in average account size and product penetration within existing accounts
• Customer Retention: Maintenance of high customer satisfaction and retention rates across large accounts
• Sales order quality: Measured by early tenure churn, customer cost to serve and yield
• Team Performance: Development of sales team capabilities and achievement of individual and team targets

You will be successful if you are...

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Retail

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retail team.

You're looking. We're hiring. Join the team.

We are honoured to be recognized

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.