Return Processor

About Us

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast‑to‑coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope

The person will be responsible for processing returns on a daily basis and must be familiar with basic data entry skills in Microsoft Excel. This is a fast-paced team looking for a strong communicator with excellent attention to detail when reviewing and entering product information.

Duties & Responsibilities

• Process refused orders daily
• Process daily product returns on the RMA log, including tracking numbers, quantities, and other required details
• Process customer returns, including main or defective goods
• Inspect all returned products to determine whether they are in sellable condition or defective
• Clean, sort, pack, and label all processed returned goods
• Prepare all returned products for stock put‑away and / or vendor return, if applicable
• Escalate all RMA issues directly to the Lead Hand
• Assist other departments as required, based on departmental workload

Skills & Qualifications

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third‑party vendor. The specific clearance requirements vary by position and may include one or more of the following : criminal background check, credit check, employment verification, education verification.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at : www.solutions2go.ca

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