Technical Training and Development Specialist

Job Description

Job Description

Technical Training and Development Specialist-REMOTE

Hours : M-F Days

Salary : $60,000-$80,000 Yearly

Benefits available after 60 Days for full-time employees

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Position Summary

Reporting to the Director of SA Hosted and Technical Services, the Training and Development Specialist will serve as the primary architect for departmental knowledge. This role is responsible for bridging the gap between complex technical operations and team execution by designing, managing, and delivering comprehensive training ecosystems and standardizeddocumentation. This role is key in identifying content and training opportunities that drive efficiency, improve process clarity, and enhance skillsets within the department.

Job Duties / Responsibilities / Essential Functions :

Design and facilitate high-impact technical and business-focused training programs that ensure the Technical Services team is proficient in all platforms and internal solutions.

Facilitate the end-to-end creation and maintenance of Standard Operating Procedures (SOPs) and other documentation to ensure a single, accurate source of truth for the

department.

Gather and analyze data related to training effectiveness, skills gaps, and business training requirements to propose and implement enhancements and solutions.

Manage the full lifecycle of technical documentation, ensuring all materials remain current with evolving software updates, security protocols, and business requirements.

Establish documentation standards that improve process clarity and reduce "tribal knowledge," directly enhancing the overall quality and scalability of technical service

delivery.

Qualifications

Communication and Interpersonal Skills :

• Excellent communication skills, both written and verbal, with a proven ability to translate complex technical information into easily understandable content.
• Ability to work effectively and collaborate with stakeholders at all levels of the organization.

Content Development and Analysis :

Other Qualities :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :