Front Office Reception Agent

Company Description

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work / life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities?

As Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Job Duties Include :

• Consistently offer professional, friendly and engaging service
• Greet, check-in / check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department / personnel for resolving the situation.

Follow up to ensure completion and guest satisfaction

• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies, procedures, service and safety standards
• Other duties as assigned

Qualifications

Your Skills & Qualifications :

• Ability and willingness to work a variety of shift work, including evenings / weekends / early morning / overnights
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package Medical, Vision & Dental
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion :

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.

As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.