Junior Systems Administrator, Full-Time

The Program

At Taproot Community Support Services, we’re a 100 percent employee-­owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

Our 700‑plus employee‑owners live by five shared values : we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $50 million.

The Position

Reporting to the Director of Information Technology, the Junior Systems Administrator plays a key role in supporting assigned business areas by managing both administrative and technical functions. As the first point of contact for internal users, this role provides frontline technical support for Taproot Community Support Services’ business systems, troubleshooting issues, assisting with system access, and ensuring users receive timely assistance.

The Junior Systems Administrator is responsible for monitoring, managing, and resolving the IT ticket queue, ensuring requests are prioritized, addressed efficiently, and resolved in accordance with established service level agreements (SLAs). The role includes monitoring, maintaining, and updating communication and IT equipment such as phones, cellphones, printers, and computers to ensure seamless operations. The role is also responsible for maintaining accurate inventory records, managing asset lifecycles, and conducting data audits to identify and resolve discrepancies. In addition, the Junior Systems Administrator may occasionally assist with SharePoint‑related tasks, such as supporting the design and optimization of forms and documents using tools like Adobe and Microsoft Forms to help improve workflow efficiency. Exposure to or interest in this area is an asset. The position requires strong critical‑thinking skills, attention to detail, and the ability to collaborate with various teams to support system functionality and user experience.

Scheduling

• One (1) permanent, full‑time position working 40 hours per week
• Monday through Friday 0800‑1600
• Position will be a hybrid model, working from both the local Taproot Community Support Services administration office in Maple Ridge, BC and your home‑based office.

In Your Role You Will

As An Ideal Candidate You Possess

Required Competencies

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee‑owned company, we value collaboration, learning, and innovation. Our strength‑based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

For more information on Taproot Community Support Services visit our website : taproot.ca

Equal‑Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal‑opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We’re seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

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