Manager

Overview

As a manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of members and clients. You are responsible for the strategic and operational management of a team responsible for specialized activities. You build and maintain long‑term business relationships with clients and members, draw up and monitor a business plan that addresses priorities, challenges and objectives, and ensure unit performance and sound, prudent risk management in accordance with standards. Your role requires extensive knowledge of the organization and your line of business; you serve as coach, provide advisory services and specific recommendations, and oversee employees’ skills development and high‑quality service delivery.

Responsibilities

• Support your immediate supervisor by developing business strategies in line with Desjardins’s strategic priorities and the unit’s challenges.
• Ensure the quality of services and business relationships, and manage the member / client experience.
• Implement and monitor the action plan to achieve target results.
• Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins’s values; lead, coach and motivate the team to develop skills, boost engagement and empower employees.
• Implement and develop a competitive, profitable service offer that incorporates partnerships with other components to provide an exceptional member / client experience.
• Ensure the efficiency and continuous improvement of processes, and boost profitability.
• Promote the Desjardins brand and strengthen the organization’s roots in the community.
• Uphold Desjardins’s cooperative values.

What we offer

What You Bring To The Table

Core Values & Core Competencies

Equal Opportunity Employer

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

#J-18808-Ljbffr