Veterinary Reception, Client Care, Casual Position, Mississauga-Oakville Veterinary Emergency Hospital

JOB DESCRIPTION

Veterinary Reception, Client Care

Location : Oakville, ON

Mississauga-Oakville Veterinary Emergency Hospital is currently welcoming a customer service focused Client Care representative to join our clinic. This casual opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

Create a warm and welcoming environment for our patient and pet parents

Assisting veterinary staff with various tasks and treatments when required

Ability to answer a multiline phone system and track and book appointments effectively

Placing outbound calls to pet parents for follow-up and future appointment bookings

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing / billing; creating estimates, obtaining pet owner confirmation and processing payments

Scheduling appointments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Strong organizational skills

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers!

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

Some of the benefits you will enjoy include :

VCA Canada Student Loan RRSP Program – Ask us more!

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development : there is room to grow here!

RRSP Employer 5 % Match Program – saving for your future just got easier!

Extensive online anytime-anywhere access to journals and textbooks

Employee Assistance Program to support your health and wellbeing

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more,

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