Duties
- Provides support for IT related issues and requests
- Manage end user accounts, permissions, and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Provides urgent telephone and remote coverage
- Available for 24 hour on call rotation
- Monitor, document and analyze network performance across The Royal’s LANs, WANs, and wireless deployments.
- Participate in incident response activities, including containment, eradication, and recovery efforts.
- Assist in threat risk assessments to identify technology and business risks for current and future projects.
- Contribute to the development and enhancement of cyber security roadmap.
- Performs other duties as required and requested by Information Technology management.
- Works in a manner that is in compliance with staff and patient / client safety practices, policies and procedures of the Royal.
- Ensures a work environment that is conductive to the Royal’s Respectful Workplace policy.
Qualifications :
College diploma or university degree in the field of computer science with at least 2 years of experience as a Network support resource with a focus on cyber security.A good understanding of LAN and WAN environments.Experience with Active Directory and Active Directory Federated ServicesExperience using vulnerability scanning tools and managing vulnerabilitiesA good understanding of Microsoft Exchange Server 2016 / 2019, Microsoft cloud services and PowerShell would be an assetExperience with Security systems including Firewall, Web Application Firewalls, Intrusion Prevention, Intrusion Detections, Web and email gateways and end point protectionA good understanding of Microsoft Server, Group Policy, Microsoft Print Services, WSUS, Windows Deployment, NPS, DNS and DHCPA good understanding of backup and recoveryDemonstrated ability and initiative to independently stay abreast of current and emerging information technology security trends, cybersecurity threat and vulnerabilitiesDemonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity.Excellent written and oral communication skills.Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Ability to work independently and as part of a team.Highly self-motivated and directed.Keen attention to detail.Demonstrated ability to exercise good judgment, discretion and maintain confidentiality.Proven track record of ability to work in confidence across all levels of a highly dynamic organization.Available to work overtime as required.Available to work on call and on rotation.Must have car and able to travel occasionally between sites across Eastern OntarioEnglish level A- is mandatory in oral expression, oral comprehension, reading and writing.Bilingual (French / English) is an asset.Salary Range : 42.21 to 48.72 per hour