Store Manager

BIRKS. PURE DELIGHT.

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Store Manager for our flagship store located in downtown Montreal, you will embody our belief in the promise of a brighter tomorrow through every interaction. Reporting directly to the Store Director, you will work within a highly motivated team that values excellence, hard work, and teamwork.

ARE YOU OUR HIDDEN GEM?

The Store Manager assists the Store Director with the daily store operations, with a major focus on providing excellent customer service and fostering a professional and pleasant working environment for all staff members. The Store Manager creates a refreshing experience for clients and a heartwarming environment for employees where they see their potential grow.

To do so, the Store Manager will be expected to…

• Develop, organize and manage a high-volume retail store
• Drive, lead, motivate and develop staff to become leaders in luxury jewelry sales
  Foster an environment that puts the client at the forefront
  Develop meaningful relationships with each and every client
• Manage store operations, business development, client relations and promote the store within the community
• Achieve or exceed sales targets continuously
• Responsible for supporting the hiring and recruitment process for the store, including screening and interviewing candidates.

Our ideal candidate has…

• Five (5) years of retail sales experience, luxury retail and/or jewelry experience is preferred
• Strong working knowledge of the French & English language
• A Bachelor’s Degree in Operations Management, Business
• Administration OR other relevant education;
• Strong team values and leadership skills;
• Ability to offer an exceptional client service that is both unique and memorable
• Excellent interpersonal, communication and writing skills;
• A solid knowledge of the MS Office suite (Excel, MS Word, Outlook)
• A goal oriented and sales driven mindset but understands that truly caring about clients and exceeding their expectations is key to their success.

*Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.OUR PROMISE OF DELIGHT

In return for your commitment to excellence, we offer:

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?